How it works

1. 01The office

   Create the customer

   The customer is created with address and contact details and can be invited to their own portal.

   

2. 02The office

   Plan it in the calendar

   The job goes into the calendar and gets a route. That way the team knows it is theirs.

   

3. 03The employee

   The team sees its route

   Today’s jobs are on the phone with time, address and access details.

   

4. 04The employee

   Clock in with GPS

   The employee clocks in on the phone, and the location is saved together with the time.

   

5. 05The route leader

   Photos on the job

   The route leader takes before and after photos with the in-app camera and adds a note if there is anything to mention.

   

6. 06The office

   The report comes together

   Photos and notes are gathered on the case automatically. The office sees the report right away and can download it as a PDF.

   

7. 07The customer

   The customer sees the result

   The customer gets an email and sees the photos in their portal. The customer can see who is coming and who the route leader is – but never timestamps on photos or internal notes.

   

All screenshots are from ServiceTrack with a fictitious company and fictitious customers.